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First Unitarian Congregation of Toronto is committed to excellence in serving all including people with disabilities. The principles of independence, dignity, integration and equal opportunity guide us in providing services to People with Disabilities:

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for visitors with disabilities (such as elevator or accessible washroom), First Unitarian Congregation of Toronto will notify visitors promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative accommodations or services, if available.

The notice will be made publicly available at the following location: 175 St. Clair Avenue West Toronto Ontario.

Training

First Unitarian Congregation of Toronto will provide accessible visitor service training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our services.

Individuals in the following positions will be trained: Board of Trustees, Convenors, Staff, Ushers, Greeters, RE Volunteers, Engage & Connect Team Connect Team, Coffee Hour Team, Bookstore volunteers.

Staff will be trained on Accessible Visitor Service within 1 month after being hired.

Training will include:

Feedback process

Visitors who wish to provide feedback on the way First Unitarian Congregation of Toronto provides services to people with disabilities can provide feedback in the following ways:

All feedback, including complaints which have contact information completed will be followed up within 2 weeks of receipt.